Privacy policy

When processing your personal data we comply with the GDPR and with the law of the Republic of Lithuania.

• Identity: first name, surname.
• Contact: email, phone, delivery address.
• Order: items, amounts, payment method, order history.
• Account: login details, if you create an account.
• Technical: IP address, browser, device.
• Browsing: visits, cookie data.
• Communication: correspondence with customer service.
• Chat window: your question, the answer, the language and the time.

We do not knowingly collect special categories of personal data (sensitive data).

We share data only with trusted partners, and only as far as it is necessary to provide the service:

• Payments: Swedbank (payment collection).
• Logistics: parcel locker and courier partners (for example Omniva, DPD, LP Express, Venipak).
• Invoicing: invoice123.
• Marketing: Omnisend, Meta, Google.
• Analytics: Google Analytics 4, Microsoft Clarity.
• Chat window: Anthropic (producing the answer).

We provide data to state authorities only where the law requires it.

We use strictly necessary cookies (needed for the website to work, no consent required) as well as analytics, marketing and functional cookies, which require your consent.

You can manage your consent in the cookie banner at any time, and you can also change the settings in your browser.

The shop has an automated chat window that answers questions about our products. So that we can check whether it answers correctly and improve its answers, we record the text of the conversation: your question, the answer, the language and the time.

We do not record your IP address and we do not link the conversation to your account or your order. We keep the records for 90 days, after which they are deleted. The legal basis is our legitimate interest in monitoring the quality of the service.

Please do not write personal data in the chat. If it is needed, email us at info@mountval.eu. So that the chat window can produce an answer, your question is passed to the service provider Anthropic (United States). That provider does not use the text we send to train its artificial intelligence models.

• To access your data.
• To have inaccurate data corrected.
• To have your data erased (the “right to be forgotten”).
• To restrict processing.
• To transfer your data.
• To object to processing.
• To withdraw a consent you have given (for example for marketing).

You can withdraw your consent at any time; this does not affect processing carried out before the withdrawal.

To exercise your rights, write to info@mountval.eu. We reply within the period laid down by law, normally within 30 days.

If you believe that your data is being processed improperly, you have the right to lodge a complaint with the Valstybinė duomenų apsaugos inspekcija (the State Data Protection Inspectorate of Lithuania): L. Sapiegos g. 17, LT-10312 Vilnius, email ada@ada.lt, vdai.lrv.lt.

We may update this policy. The current version is always published in the Shop, together with the date on which it was updated.