Terms and conditions of sales and purchase in online shop

The mountval.eu online shop (the Shop) is operated by Kamane MB, trading under the brand “MOUNTVAL BALTIC” (the Seller). These terms (the Terms) are a legal document binding on both the buyer and the Seller, and they set out the conditions under which goods are purchased.

The buyer (you) is a natural person with legal capacity, or a legal entity, making a purchase in the Shop. By placing an order you confirm that you have read the Terms and that you agree to them.

The purchase contract between you and the Seller is deemed concluded from the moment you have filled your basket, entered the delivery details, chosen a payment method, read the Terms and placed the order, and the Seller has confirmed that order by email.

Every concluded contract is stored in the Shop database.

The Seller processes your personal data in accordance with the Privacy policy and the General Data Protection Regulation (GDPR). By placing an order you agree to your data being processed in order to fulfil that order.

Prices in the Shop and in the completed order are shown in euros and include VAT. The price that applies is the one shown at the moment the order is placed.

Product photographs are illustrative; the actual item (packaging design, volume) may differ slightly. Product descriptions are prepared on the basis of the information supplied by the manufacturer.

You can order around the clock. When ordering you must give correct and accurate details, which are needed to fulfil the order.

The Seller is not liable for consequences that arise from incorrect or inaccurate details given by you.

You can pay for the goods by the methods offered in the Shop: online banking, payment card or bank transfer.

An order goes into fulfilment only once payment for the goods and for delivery has been received in full. Payment is deemed made when the money reaches the Seller account.

Goods are delivered in Lithuania, Latvia and Estonia to parcel lockers (Omniva, DPD, LP Express, Venipak) and by courier. You choose the delivery method when placing the order.

Delivery normally takes 2 to 4 working days from the moment payment is received. If an item is out of stock at that time we let you know, and the time may be longer.

Delivery is free from 40 €. A smaller order carries a 4.99 € delivery charge.

When you receive the parcel, check the condition of the packaging. If you notice damage, note it with the courier or in the parcel locker system and inform the Seller.

As a consumer who has concluded a distance contract, you have the right to withdraw from it within 14 days without giving a reason. In addition, the Seller gives a 30 day return period.

A returned item must be unused, must not have lost its saleable appearance and must be in its original undamaged packaging.

Hygiene exception

Care products (care chemistry, cosmetics) are packaged so that they are protected for health or hygiene reasons. Once the protective seal is opened (broken), such an item cannot be returned if it becomes unfit for return on hygiene grounds.

The cost of the return is covered by the buyer, except where the return is due to poor quality or to a mistake by the Seller. We refund the money paid within 14 days of receiving the returned item or proof that it has been sent.

The goods carry the statutory 24 month quality warranty for natural persons (consumers). The Seller warrants that the goods match the description in force at the time of purchase.

If you find a quality defect, you may, in the manner laid down by law, require the defect to be remedied, the item to be replaced, the price to be reduced or the money to be refunded.

You are responsible for the accuracy of the details you give and for the security of your login details. The Seller is liable for the operation of the Shop in the manner laid down by law.

The Seller is not responsible for the content of other websites to which links in the Shop lead.

We aim to settle disagreements by negotiation. Please send any request or complaint to the Seller first, by email to info@mountval.eu.

If no agreement is reached, a consumer may apply to the Valstybinė vartotojų teisių apsaugos tarnyba (the State Consumer Rights Protection Authority of Lithuania, vvtat.lt) or use the European Commission online dispute resolution (ODR) platform at ec.europa.eu/odr.

The Terms and the purchase contract are governed by the law of the Republic of Lithuania.

These Terms take effect once they are published in the Shop. The Seller has the right to amend them, and amendments take effect on publication. The version that applies is the one in force at the moment the order was placed.