Frequently asked questions

The first step is always cleaning or washing, the second is impregnation, and the third is freshening, if the problem is odour rather than dirt. On a dirty surface an impregnation spray soaks in unevenly and lasts a shorter time, so skipping the first step ruins the whole job.

Leather, suede and nubuck have their own footwear products, membrane and technical textiles have others, and wool, down and fleece each have a separate detergent. The only universal products in the whole range are Mountval Waterproof 200 ml and Mountval Waterproof 400 ml: they suit both footwear and clothing.

In impregnation the closest thing to that are Mountval Waterproof 200 ml and Mountval Waterproof 400 ml. In washing a universal product is not possible: a membrane must not have the fabric sealed, wool needs a formula without enzymes, and down needs its natural oils preserved. Those are three different requirements.

There is one very clear sign: water no longer beads up, it soaks in and darkens the material. The surface then gets heavier, takes longer to dry and breathes worse. It is also worth impregnating at the start of the season and after several washes.

A new item is worth protecting before the first rainy day, while the surface is still clean and undamaged. For footwear use Mountval Protector 300 ml or Mountval Waterproof 200 ml, for textiles Mountval Textile Shield 300 ml.

Every product description has a table titled “Which materials does it suit, and which does it not” and a separate section on what it is not suitable for. Alongside that, always read the care label on your own item: it overrides any general recommendation.

Yes, write to info@mountval.eu and name the item and the problem (for example “nubuck boots are taking in water” or “a membrane jacket leaks at the shoulders”). We will tell you which product fits and which one you do not need.

No. It restores surface water repellency, while water tightness is determined by the membrane, the seams and the construction of the item. Under long soaking or with leaking seams water will still get inside.

A spray-on product (Mountval Textile Shield 300 ml, Mountval Protector 300 ml) suits treating only part of an item or footwear. The wash-in Mountval Waterproofing Refresher 300 ml goes into the rinse compartment of the machine and treats the whole item evenly, so it is better for large jackets and tents.

All of the ones where this is stated separately. For footwear: Mountval Protector 300 ml, Mountval Oil Protector 300 ml, Mountval Waterproof 200 ml and Mountval Waterproof 400 ml, and for cleaning Mountval Shampoo 100 ml and Mountval Gel Cleaner 100 ml. For clothing and textiles: Mountval Textile Shield 300 ml, Mountval Waterproofing Refresher 300 ml and the detergent Mountval Wash & Care 315 ml. The principle is the same for all of them: they work on the outer surface, they do not seal the membrane and they do not repair it, so there is no need to single out a particular membrane brand.

No. On dirt the coating forms unevenly, and some manufacturers state this separately (for example the Mountval Protector 300 ml description says not to use the spray on dirt). Clean or wash first, dry completely, and only then impregnate.

When water stops beading up and starts darkening the surface. For footwear in heavy use that is usually once a season or more often, and the manufacturer positions Mountval Protector 300 ml as a product for regular rather than one-off care.

No. No care product restores tears, leaking seams or a damaged membrane. That needs a repair or seam tape.

Only the volume and the price per millilitre. The formula, the purpose and the way you use them are the same: Mountval Waterproof 200 ml is handy for travel and occasional use, Mountval Waterproof 400 ml is more economical when you look after several pairs of footwear.

Mountval Protector 300 ml is applied with a pump sprayer without an aerosol propellant and is made specifically for footwear, including microfibre and membrane footwear. Waterproof is an aerosol that suits both footwear and clothing.

Mountval Oil Protector 300 ml, it is based on natural oils and supports the care effect typical of oiled leather. One thing to know: oil-based formulas often darken the leather, so a test on a hidden area is essential.

For spot treatment (shoulders, hood, backpack, gloves) use the spray-on Mountval Textile Shield 300 ml. For a whole item, especially a large jacket or a tent, Mountval Waterproofing Refresher 300 ml is more even and more economical, and it can also be applied by hand with a sponge or a cloth.

The manufacturer states 75 ml for two items, poured into the rinse or fabric softener compartment. You can dry naturally, and if the care label allows it, the heat of a tumble dryer helps to set the water repellent effect.

Aerosols (Mountval Waterproof 200 ml, Mountval Waterproof 400 ml) may only be used in a well ventilated place or outdoors, following all the flammability and inhalation safety requirements on the label. Indoors, products without a propellant are more convenient, for example Mountval Protector 300 ml.

Colourless formulas do not change the natural colour, according to the manufacturer. Oil and wax based products often darken leather, and that is a property of the formula, not a defect. Always test brightly coloured and light shades of suede, nubuck and leather on a hidden area first.

No. On a closed patent finish the product does not soak in and can leave marks. This applies to all the footwear impregnation sprays in this range.

It is not recommended. Powder and fabric softener leave residues on the fabric that attract moisture and reduce breathability, so the jacket wets out faster even though the membrane is intact. For technical textiles use Mountval Wash & Care 315 ml.

Fabric softener coats the fibre with a film. A membrane jacket stops breathing, fleece loses its moisture management, and down clumps. It suits none of these items, so fabric softener is not used with any product in this range.

Not directly. Mountval Wash & Care 315 ml removes dirt and residues of earlier detergents that reduce water repellency, but the DWR coating itself is restored by a separate impregnation product.

Yes. Mountval Wash & Care 315 ml goes into the main wash compartment and Mountval Waterproofing Refresher 300 ml into the rinse compartment. That way the item is cleaned and regains its surface water repellency in a single cycle.

Wash & Care: 45 ml, about half a cap, for one cycle with no more than two garments, or 45 ml in 10 litres of warm water by hand. Polar Wash and Down Wash: 75 ml in the main compartment or 75 ml in 15 litres of water. For Wool Wash take the dose from the pack.

Wash with Mountval Down Wash 300 ml, 75 ml in the main wash compartment. More important than the dose is the size of the drum: the sleeping bag has to move freely. After washing, shake the item out and dry it fully, shaking it regularly so that the filling does not clump.

That happens while the item is not yet completely dry. It needs to be dried fully and shaken during drying, and if the label allows it, the heat of a tumble dryer helps to restore the loft.

With Mountval Wool Wash 300 ml: by hand or on the wool programme, at a low temperature according to the label. The product is free of the enzymes that damage wool fibre and it foams little, so it rinses out easily. Do not wring the item hard, and dry items that tend to lose their shape flat.

Always according to the care label of the item. Wool and down are washed at a low temperature, and for wool items a tumble dryer, hot water and heavy spinning are not suitable unless the label clearly allows them.

Only if the care label of the item allows it. For down items a tumble dryer helps to restore the loft, and after Waterproofing Refresher the heat helps to set the water repellency. For wool, flat drying is the safest.

Yes. Mountval Polar Wash 300 ml is made for fleece, microfleece, softshell and stretch fabrics, as well as synthetic fibre, viscose and cotton. If the jacket has a membrane and looking after it is the main thing, Mountval Wash & Care 315 ml is a better fit.

For Mountval Wash & Care 315 ml the manufacturer states storage in the original pack at +5 to +30 °C. The general rule for all the products is the same: dry, in a closed original pack, away from direct heat and sunlight.

Mountval Shampoo 100 ml is a solvent free foam, convenient for cleaning a whole boot and several materials at once, and for salt marks. Mountval Gel Cleaner 100 ml has a built in brush, so it is better for local, ingrained stains.

Mountval Shampoo 100 ml is made for that: the manufacturer states that this solvent free product removes loose dirt and salt marks and refreshes the colour. After cleaning, let the footwear dry naturally and only then renew the protection.

Yes, both of them do. But suede and nubuck, especially in bright colours, are sensitive, so a test on a hidden area is essential, and once dry the surface should be gently brushed up with a suitable brush.

Do not soak footwear. Too much water damages glued seams and the inner lining, so clean with a damp cloth or a sponge, and let the gel layer only foam up.

The manufacturer states that it does not. We present this as the manufacturer's statement, not as the result of an independent test.

Yes, if you want the surface to repel water. Cleaning gives no protection: a clean boot without impregnation takes in water just as it did before cleaning.

Impregnation sprays protect the surface, but they do not nourish or condition the leather. For deeper nourishment, suppleness and shine the manufacturer has a separate line of creams and pastes (colourless and black wax cream, an oil paste, a beeswax paste). If you need one of these, write to info@mountval.eu and we will tell you when it will be in our catalogue.

No. Waxes and oils mat down a brushed surface, which is why suede and nubuck have their own separate products. For suede and nubuck footwear Mountval Protector 300 ml or Mountval Oil Protector 300 ml are suitable, if a possible darkening of the shade is acceptable to you.

Colourless formulas do not change the colour, according to the manufacturer. Oil and wax based products often darken leather or change a matt finish. That is a property of the formula, not a defect, so a test on a hidden area is essential.

The manufacturer states that yellowing of the sponge is a natural phenomenon and says nothing about the quality of the product.

No. It is a freshener used during the rinse with nano silver: 45 ml goes into the rinse compartment, not next to the detergent. Dirt and stains are washed out by a separate detergent. One 315 ml pack is enough for about seven rinses.

No. The manufacturer states odour neutralisation, nano silver and silver nanoparticles, but without a separate biocidal authorisation these are not disinfectants, so this is not a biocidal product and we make no hygiene claims of that kind for it.

With Mountval Odour Absorber 100 ml: take out the insoles, spray them and the inside of the boots evenly, and leave them to dry. The product is made for the inside of all types of footwear, including inline skates, ice skates, ski and snowboard boots, and once dry it leaves a citrus note.

Mountval Helmet Clean & Fresh 100 ml, sprayed directly onto textile linings. The manufacturer lists ski, cycling and motorcycle helmets, ski boots, ice skates, inline skates, sports, work and everyday footwear, gloves and hats.

Only according to the label and only after testing on a small, invisible area. Visor coatings differ a great deal, and the anti fog effect is stated by the manufacturer, so we do not present it as a confirmed anti fog function. We do not recommend using the product on an expensive visor without a clear confirmation of compatibility.

Because it is caused not by dirt but by substances and moisture held in the fibre. Freshening therefore works best regularly and together with normal drying and airing, rather than as a one-off action.

Yes, for Mountval Odour Absorber 100 ml the manufacturer lists outer tent surfaces and the outside of sports clothing. Test sensitive or decorative textiles on a hidden area first.

We deliver to Lithuania, Latvia and Estonia.

Delivery is free from 40 €. A smaller order carries a 4.99 € delivery charge.

Usually 2 to 4 working days from the moment payment is received. If an item is out of stock at that time we let you know, and the time may be longer.

We deliver through parcel lockers (Omniva, DPD, LP Express, Venipak) and by courier to the address you give. You choose the method when ordering.

You can pay by online banking, by payment card or by bank transfer.

We start preparing the order once we have received full payment for the goods and the delivery.

Yes, the collection address is Vilkpėdės g. 22, LT-03151 Vilnius. Write to info@mountval.eu before you come so that the goods are ready. You will find the contacts and a map on the contacts page.

Check the condition of the packaging when you receive the parcel. If you notice damage, note it with the courier or in the parcel locker system and let us know by email at info@mountval.eu.

Yes. As a consumer you have the right to withdraw from a distance contract within 14 days without giving a reason, and we additionally give a 30 day return period. The item must be unused, must not have lost its saleable appearance and must be in its original undamaged packaging.

No, not if the protective (hygiene) seal is broken. Care chemistry and cosmetics are sealed for health and hygiene reasons, so once the protective seal is opened such an item cannot be returned.

The goods carry the statutory 24 month quality warranty for private individuals.

We refund the money paid within 14 days of receiving the returned item or proof that it has been sent.

The cost of the return is covered by the buyer, except where the return is due to poor quality or to a mistake on our side.

Write to info@mountval.eu, give the order number and the item, and we will explain the next steps.

Spray only in a well ventilated place or outdoors, and follow all the flammability and inhalation safety requirements given on the label. Indoors, products without a propellant are more convenient, for example Mountval Protector 300 ml or Mountval Textile Shield 300 ml.

Always when the material is brightly dyed, light, suede, nubuck or has a non standard factory finish, and always before using an oil or wax based product. For textiles a test is also recommended if the fabric is sensitive or decorative.

The manufacturer states Mountval Wool Wash 300 ml and Mountval Silver Freshness 315 ml as biodegradable. This is a property declared by the manufacturer, and we do not present it as the result of an independent test.

No. For Mountval Odour Absorber 100 ml the manufacturer states separately that it must not be sprayed on skin, eyes or mucous membranes. All the products are used on an item that has been taken off, and it must be completely dry and aired before you wear it.

In the original closed pack, dry, away from direct heat and sunlight. For Mountval Wash & Care 315 ml the manufacturer gives a specific range: +5 to +30 °C.

“Mountval” is a brand of footwear and outdoor clothing care products. The products are made in the EU by the family company KAPS.

Yes. We are the official “Mountval” distributor in the Baltic states, MOUNTVAL BALTIC (Kamane MB), and the goods come directly from the manufacturer. You will find more about us on the “About us” page.

Made in the EU. This is also stated in the technical details table of every product.

Yes. The manufacturer's line also includes leather care creams and pastes, additional impregnations with an applicator and winter accessories. If you are looking for a particular product, write to info@mountval.eu and we will tell you when we will have it.

Yes, that is what the partnership programme is for. We agree the terms individually, so write to info@mountval.eu.

Write to info@mountval.eu or use the form on the contacts page. We answer every question, including questions about choosing a product.